POLICIES AND DISCLAIMERS
1. LIMITATION OF LIABILITY
Although Toronto Image Works takes reasonable precautions against malware, malicious code and viruses, Toronto Image Works and its partners and affiliates assume no responsibility for damages to any computer or system from the use of this website or files downloaded from this website.
2. ON LINE ORDER POLICY
2.1 Changes to Online Orders
We ask that every customer using the online photo ordering service review their order carefully before submitting their order to the lab for processing. Production begins immediately once your order is received at the lab. We are unable to change image size or other output options once we have received your order. Your order will proceed with the options you have selected at checkout.
2.2 Refunds on Online Orders
Only a portion of the payment towards your order is retained by the lab. For this reason, refunds will only be issued in the case of defective materials or workmanship.
3. STORAGE LIMITATIONS
3.1 Use of FTP Services
Access to FTP service is offered free to our clients as a convenient method for transfering files to and from our production facility. It is not intended as permanent file storage and files kept on the server for longer than 30 days are deleted. Toronto Image Works does not accept liability for damage or loss of data stored on the FTP server. Further, Toronto Image Works retains the right to deny any user access to FTP services at any time and for any reason. User accounts may be removed after a period of inactivity or privleges terminated if a user is suspected of uploading malware, virus infected files, illegal materials etc.
3.2 File Retention
Digital files used the in creation of printed works are cataloged and stored at Toronto Image Works as a convenient way for our clients to work on longer term projects and achieve consistent results from our printing services. Any client at any time may opt out of having their digital files stored on Toronto Image Works’ servers. All clients are responsible for their own digital media storage and backup strategy. Toronto Image Works assumes no responsibility, financial or otherwise, for the loss of client data.
4. PROCESSING AND HANDLING
4.1 Mounting and Laminating
Although Toronto Image Works handles all client submitted works with great care, it must be acknowledged that damage to said works may occur during mounting and laminating processes that is beyond the operator’s control.
By submitting original works for mounting or laminating at Toronto Image Works, the client acknowledges that Toronto Image Works shall not be held liable, financially or otherwise, for damages that may occur to the submitted work during the production process.
4.2 Framing and Refits
Although Toronto Image Works handles all client submitted works with great care, it must be acknowledged that damage to said works may occur during the framing process.
By submitting original works for framing or frames for refitting, the client acknowledges that Toronto Image Works shall not be held liable, financially or otherwise, for damages that may occur to the submitted work during the production process.
5. COPYRIGHT
5.1 Copyright and Reproduction
Toronto Image Works offers reproduction services for artist’s original works. We will not reproduce images where the request does not come from the original artist. We cannot copy magazine images, books, photographer’s proofs etc. without written permission from the copyright holder.
5.2 Right to Refuse
Toronto Image Works reserves the right to refuse reproducing any work where the copyright status is unclear (as in the case of works that may or may not be deemed public domain).
